Refund policy
Because many of our items are handmade and/or personalized:
Returns accepted only for:
-
Incorrect item received
Returns NOT accepted for:
-
Personalized/custom items (names, custom colors, custom requests)
-
Digital downloads
-
Clearance or final sale items
If your item arrives damaged or incorrect, please email us within 48 hours of delivery with:
-
Your order number
-
A photo of the issue
-
A brief description
Email: hello@ahtonadesigns.com
We’ll make it right with a replacement or store credit, depending on the situation.